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Terms and Conditions

Returns Policy

SHIPPING DAMAGE

          - Upon receipt of the product, please note any signs of freight damage before opening the packaging.  Please document any shipping damage, take photos and contact OSI Customer Service Department so we can follow up with the carrier.  Shipping damage should be noted on the carrier's Bill of Lading.

 

OUT-OF-BOX DEFECTS

          - If any OSI product exhibits out-of-box defects when attempting to use, discontinue use and contact OSI Customer Service Department.  Claim should be made within one (1) week of receiving the product. 

 

All returns will be processed in a timely manner by the OSI Customer Service Department and a replacement will be sent thereafter. 

 
 

 

Overseas Orders

We will only accept overseas orders from Australia, United Kingdom, Canada and the USA.  This is to ensure that we are both protected from credit card fraud.

 

No tolerance policy regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.  Credit Card fraud in particular is a crime that is being committed daily over the internet.

 

Privacy Statement

  • Secure Details: Internet Ordering and Security is of utmost concern to us.  We will ensure your credit card details and personal information are safe. We will never sell, trade or give your personal information that you supply to us to anyone - at all!!
  • Credit Card Transactions: All your transactions are completed with the security provided by the highest level encryption servers available.  Your credit card details are guarded by technology that is completely 100% secure so you can order with confidence.
  • Multiple Payment Methods: If for any reason you do not feel safe entering your credit card information on our site, please feel free to email your order to us.
  • Secure Account: We use every means available to protect your sensitive information - that's why when you initially order from us, you will need to register as a customer by opening an account.
 
 

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